Front Desk

The Company:

Hokkaido Tracks has been proudly offering holiday rental, real estate, project management and property management services in Niseko for over 15 years. In winter, we take on a small team of seasonal staff to work closely with our permanent staff to provide superior customer service. Understanding our seasonal employees also want to balance work with time to enjoy the snow, we offer competitive conditions and time on the mountain.

The Position:

Our Front Desk staff are the first people to greet many of our customers, and are therefore integral in building a friendly, professional and competent initial impression of Hokkaido Tracks. The position also organises much of the day-to-day operations for our Resort Hosts who provide support to our holiday guests. Regular tasks include:

  • Communicating directly with guests by phone, email and face to face.
  • Organizing guest services (lift tickets, ski school, airport transfers, restaurant reservations, etc).
  • Collating and filing paperwork such as check in documents.
  • Running through daily checklists to ensure everything is completed and organized.
  • Occasionally taking cash and credit card payments, reporting funds received/spent.
  • Though this is primarily an office job, there will be times when Front Desk staff are required to assist with shuttle driving, check in/out, deliveries, etc.

The Candidate

To be successful in this position you will need:

  • Valid work visa or be a Japanese resident
  • International or Japanese Driver’s license
  • Native English skills or business-level English as a second language
  • Customer service experience
  • Japanese or Chinese language skills are an advantage but not required


  • Working hours: Average 35 hours/week
  • Short employment: Mid November – late February
  • Full season: Mid November – April


  • Pay: Y1,200 - Y1,300 (depending on skills and experience) / hour
  • 25% pay loading for any work undertaken between 10 pm – 5 am
  • Unlimited fibre optic internet WIFI at the staff accommodation
  • Netflix account included
  • Newly reduced rental costs inclusive of all utilities:
    • Y35,000 / person / month for a 3-4 person quad room
    • Y45,000 / person / month for a 2 person room
    • Y55,000 / person / month for a single room
  • End of season bonus of Y100,800 payable valued at the Grand Hirafu season pass (includes Hanazono Resort) at the completion of the contract.
  • 35-hour workweek on average meaning a chance to ski or snowboard daily
  • 50% of your rent will be deducted from your pre-taxed income instead of post-tax, meaning a saving of between Y5,500 – Y3,500 per month.
  • Comfortable shared accommodation in a genuinely Japanese town of Kutchan only 10 mins away from work with scheduled commutes and hourly town buses.
  • Tightly-nit medium-sized team of around 12-15 staff from all around the world
  • Meaningful work and meaningful relationships
  • Possibility of a permanent position for top performers

To Apply

Please fill out the form below to submit your application.








  • 電話対応、メール返信、受付でのゲスト応対
  • ゲストサービスの手配(リフトチケット、スキースクール、空港送迎、レストラン予約など)
  • チェックイン・チェックアウト手続き
  • チェックリスト確認
  • 現金、クレジットカードでの支払い/受領手続き
  • お客様の送迎、荷物運びなど(リゾートホストの仕事も時間があるときや繁忙期には手伝っていただく事もあります)


  • 日本で働けるビザ保持者
  • 日本またはインターナショナル運転免許保持者
  • ネィティブ英語もしくはビジネス英語がしゃべれる方(尚可)
  • カスタマーサービス経験者
  • 日本語もしくは中国語が喋れば尚可(必須ではありません)


  • 勤務時間 :平均週35時間
  • 短期シーズナル雇用 :11月半ば - 2月末
  • 長期シーズナル雇用 :11月半ば -4月


  • 時給1,200円(日本人でビジネス英語を喋れる方または外国人で日本語がビジネスレベルの方:時給1,300円)
  • ひらふリフトパス提供
  • スタッフ寮あり(俱知安内)
  • フルタイム雇用のチャンスあり